Customer Service and Support

Learning Management System Support

We are here to help you succeed

We understand that when you make an investment into a learning management system, you need to know that you can count on it. Access to Informetica customer service and support is available via toll-free telephone, e-mail, or our electronic Service Request Support (SRS) system.

When you need contact us, you will talk directly to an Informetica developer or account manager who is intimately aware of the system’s functions and offers a wealth of information and experience in the system’s use.

You can have complete confidence not only in your purchase, but also in the company that stands behind it. Sencia's support is held to the same high standard we set for our technology products.


All support requests are treated in priority sequence, as we continually strive to ensure our clients have nothing but a positive experience in their use of Informetica. 

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Project Management

Sencia’s 6 Step Methodology identifies the critical tasks that will help our team achieve all project goals as well as identify and manage risks and quality on a typical project. 

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Sencia is focused on providing our clients with the tools and information that they need to manage their Informetica system. We provide personalized training both on-site and online.

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Branding and Customization

Informetica has been developed specifically with client customization in mind.   Customized configurations allow you to define exactly what you need to meet your training, brand identity, & communication management.

System Updates

Informetica is continually being updated due to the demands of the industry and the diversity of our client base.   All updates are done automatically so you never need to worry about checking for the latest release. 


Informetica's functionality and custom development is guaranteed for the life of your license. In the instance that any system functionality developed by Sencia is compromised, it will be corrected at no charge to the client. 

Big or small? We have the perfect solution for you.

See how Informetica can provide you with a platform to create, deliver and track employee performance - all from a powerful and scalable cloud-based solution. Contact an Informetica rep today!

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